How are chatbots made?
A few things help me chat with you, I have:
- An engagements module to provide relevant welcome messages. This makes starting a conversation easy and helps me be proactive when needed.
- A library of Q and A pairs that I match to your question.
- Some clever code behind the scenes so I can accept input in whatever format it comes in - different languages, text speak or even spelling mistakes.
- A forms module that allows me to collect data like leads or inquiries
- I can learn by accepting feedback from you about how accurate my answers are. I just want to be a better bot!