Using your bot to collect feedback

You can use FAQ Bot's flexible engagements feature + chat forms to collect user feedback at different points in the chat. Here's how:

  1. Create a chat form to ask the desired question/s. For example:

  2. Create an engagement that offers this form. For example:

    You can use any of the available engagement triggers as a point to collect feedback - eg after one or more questions asked on a topic (tag), or after live chat is completed.

  3. Check the flow/user experience:

  4. Start collecting feedback and get it sent directly to your chosen inbox. It's also possible to have a form response sent directly to a back-end system (eg CRM, Zendesk etc), via API integration or email-to-case functionality.