${displayQuestion}
${feedbackButtons}
${htmlAnswer}
${videoTemplate}
${followUpLinks}
${htmlAnswer}
${videoTemplate}
${followUpLinks}
${feedbackButtons}
People also ask
Articles
${body}
${header}
${body}
${displayQuestion}
${feedbackButtons}
${htmlAnswer}
${followUpLinks}
Using your bot to collect feedback
You can use FAQ Bot's flexible engagements feature + chat forms to collect user feedback at different points in the chat. Here's how:
- Create a chat form to ask the desired question/s. For example:
- Create an engagement that offers this form. For example:
You can use any of the available engagement triggers as a point to collect feedback - eg after one or more questions asked on a topic (tag), or after live chat is completed. - Check the flow/user experience:
- Start collecting feedback and get it sent directly to your chosen inbox. It's also possible to have a form response sent directly to a back-end system (eg CRM, Zendesk etc), via API integration or email-to-case functionality.